Return & Exchange Policy

The company promises that goods meeting the following conditions can be returned or exchanged within 7 days from the date of sale (based on the customer's actual receipt date):

The product itself has quality problems;
The product is damaged during transportation;
The wrong item was shipped, or the product does not match the order, but does not affect resale.

The following situations are not eligible for the 7-day no-reason return policy:

Personalized customized products;
The product has been used (electronic products are considered used if they are powered on);
The product and its functional components and accessories show signs of wear and tear;
The outer packaging of the product is lost or severely damaged (excluding opened packaging), actually affecting the resale of the product;
Other situations where the product is unsuitable for return or exchange due to its nature, and you confirmed at the time of purchase that the product does not support return or exchange;
Other situations where the product is in poor condition and affects resale.

Return and Exchange Application Process

**Returns/Exchanges for Personal Reasons:** Within 7 days of receiving the goods, please send an email to the after-sales service center requesting a return/exchange, provided the item is in its original condition and suitable for resale. Customer service will process your request within 1-3 business days of receiving your email. Return shipping costs are your responsibility.

**Returns/Exchanges for Quality Reasons:** Within 7 days of receiving the goods, please send an email to the after-sales service center (email: service@mail.kaizikd.com). Customer service will process your request within 1-3 business days of receiving your email. Return shipping costs are covered by the company.

**Return Related:** Within 7 days of receiving the goods, please contact the courier company directly to return the goods. The courier company will notify us of the refund details upon receiving the goods. The company will complete the refund process within 15 business days.

Please include your order number, name, contact number, and reason for return in your application with our 24-hour online customer service.